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Refund & Cancellation Policy

Thank you for selecting Abhi Trading Company, an independent doorstep RO service provider. We are dedicated to providing superior RO water purifier repairs, genuine filter replacements, and reliable AMC plans across Lucknow and surrounding regions. This Refund & Cancellation Policy clarifies our procedures regarding booking cancellations, rescheduling, and refund requests.

Last Updated: 2026

1. Service Booking Cancellation

You may cancel a service visit under the following conditions:

Before Dispatch

If cancelled before technician dispatch, 100% free cancellation applies with zero fees.

On The Way

If the technician is already en route, a nominal conveyance charge may apply depending on distance.

After Arrival

If cancelled after the technician reaches your doorstep, the basic inspection/visit charge is payable.

2. Refund Eligibility Scenarios

A refund is approved in the following legitimate circumstances:

  • Undelivered Advance Booking: You paid in advance but service was not rendered due to internal technician unavailability or inability to reach the area.
  • Incorrect Spare Part Fitted: An unsuitable component was provided and verified by the team, where direct replacement is unavailable.
  • Duplicate / Over-Payment: Any technical error resulting in double charge via digital UPI / banking payment gateway.

3. Situations Where Refunds Do Not Apply

  • Service already delivered and confirmed working at the customer doorstep.
  • Purifier breakdown caused by external factors such as electricity surge, dry-run burning without water, or physical dropping.
  • Filters or spare parts purchased by the customer independently from third-party shops or online platforms.

4. Spare Parts & Consumables Policy

Consumable water purification items (such as RO Membranes, Pre-Carbon Filters, Sediment Candles, UV Tubes, Alkaline filters, and Post-Carbon) once unpacked, wetted, and installed into water line become non-returnable due to hygiene and health safety standards.

If a sealed spare part has a documented manufacturing defect observed by the technician prior to completion, an immediate free replacement is provided.

5. AMC (Annual Maintenance Contract) Refunds

Full Refund Before Any Visit

If an AMC plan was booked but no maintenance visit has taken place yet, a full refund can be issued upon request.

After 1st Scheduled Visit

A prorated refund may be calculated after deducting the cost of the first visit and any replaced consumables.

Once two or more AMC visits are delivered, no refund is applicable for the remainder of the AMC contract.

6. Mode of Refund & Timeline

Approved refunds are remitted directly to the customer via the original payment route, UPI, or NEFT/IMPS bank transfer within 2 to 7 business days depending on bank clearance cycles.

7. Free Rescheduling Policy

You may reschedule your service appointment free of charge if notification is given at least 2 hours before the agreed appointment slot.

Request a Refund or Cancellation

Provide your service booking number or registered mobile number to our support helpline:

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+91 91962 60241
Service Location
Sulabh Awas, C8/11, Lucknow, 226010, UP
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